FAQ

We’re here to help, whether you have questions about your membership or need some guidance on how to get started.

MEMBERSHIP

What is included in the Soul Sync Body Studio Membership?

On-demand Movement Library

Studio Programs & Meal Plans

Recipe Library

Basic Fitness Journey Tracking

Community Forum

Where can I access my membership?

You can access your membership by downloading the Soul Sync Body app:

• Apple App Store

• Google Play Store

How do I manage or cancel my membership?

You can manage your membership anytime or cancel through this link or directly in the app under the Studio Tab in the Resources section. Please email help@soulsyncbody.com if you need additional support.

BILLING

Does my membership automatically renew?

Yes, memberships renew monthly or annually, depending on your plan.

Do I get billed during my free trial?

No, billing starts after the 7-day free trial ends.

Who do I contact for customer support?

You can email help@soulsyncbody.com and we will get back to you within 48 hours on business days.

WORKOUTS + PROGRAMS

What types of workouts are available?

We offer Pilates, Power Pilates, Strength Training, Recovery, and Meditations.

What types of programs are available?

Our app offers workout programs for all levels—Beginner, Intermediate, and Advanced—with durations ranging from 7 to 30 days. Popular programs include the 30 Day Signature Program, 4 Week Power Pilates Challenge, and 28 Day Beginner Pilates Challenge.

Do I need a gym membership to complete the workouts?

No, all workouts are designed for your home.

Do I need equipment to complete the workouts?

No equipment is required, but optional tools like 1-3lb hand weights, ankle weights, and resistance bands can enhance your workouts. For strength-focused workouts, medium (5-8lb) and heavy (10-20lb) dumbbells are recommended.

How can I customize my workout calendar?

1. Go to Training under Coaching to view your calendar.

2. Use the two arrows icon (top-right) to drag and drop workouts to fit your schedule.

3. Adjusted workouts will appear on your Today Page.

Where can I find the weekly workout schedules?

1. Go to the Studio tab in the app.

2. Scroll down to Programs. Here, you’ll find the Pilates Weekly Schedule and the Pilates x Strength Weekly Schedule.

3. Click Start Program, and the schedule will automatically be added to your calendar.

NOURISHMENT

What dietary options are available in the recipes?

Our recipes are designed to cater to a range of dietary needs, including dairy-free, gluten-free, high-protein, and low-sugar options. You can easily filter recipes by dietary preferences or meal type to find what works best for you.

Are the recipes and meal plans dietitian-approved?

Yes, all recipes and meal plans are reviewed by registered dietitian Dominika Tomczyk, MS RDN.

What kinds of meal plans are available?

Our meal plans are designed to support balanced nutrition, featuring daily menus, step-by-step tutorials, automated grocery lists, and detailed macronutrient information for every recipe.

How do I use the meal plan feature on the app?

1. Open the "Today" tab.

2. Select "Recipe Books."

3. Tap your meal plan of choice to add recipes.

4. Drag and drop recipes into your planner.

5. Create a shopping list using the "Add to Shopping List" button.

CONNECTION

How can I connect with the Soul Sync Body community?

Join the Community Forum in the app to connect with like-minded individuals, share your journey, and get your questions answered.


Follow @SoulSyncBody on Instagram or join our community e-mail list to stay informed on in person experiences in the USA and EU.

Do you have a Community Forum?

Yes! Our in-app Community Forum is where members can connect, share, and inspire each other on their wellness journeys.

Where can I learn more about Soul Sync Body in-person events?

Check out our Events Page for an updated list of upcoming experiences.

SOUL SYNC BODY SHOP

What is your return policy?

Products can be returned within 15 days of the order date. Refunds exclude shipping costs.

How do I return an order?

1. Log into the Return Portal.

2. Enter your order number and shipping zip code.

3. Generate a return label and ship the item back.

4. Refunds are processed within 7-10 business days.

Do you ship internationally?

Yes! We ship products like the Barrel Glass, Soul Sync Body Pilates Ball, and Life in Balance Tote Bag internationally. Downloadable eBooks are also available worldwide.

How long does it take for my order to arrive?

Standard Domestic Shipping: 2-5 business days
Expedited Domestic Shipping: 2-3 business days
Standard International Shipping: 7-15 business days
Expedited International Shipping: 4-6 business days


Please note that these delivery times are approximate and may vary depending on factors such as your location, shipping carrier, and any unforeseen circumstances.
To track the progress of your order and receive real-time updates on its delivery status, you can use the tracking information provided in your order confirmation email.

Do I have to pay for shipping?

Free Shipping: U.S. orders totaling $100 or more.
Domestic Shipping (U.S.): Orders under 1lb are $7; over 1lb are $19.90.
International Shipping: Flat rate of $25.

For additional questions, contact shop@soulsyncbody.com.